Very happy with their service Feb 17, 2026

We had our HVAC unit replaced in December by Cesear and Eric. We are very happy with their service: very professional, knowledgeable, and hard workers. After the replacement was complete, they cleaned up the area better than they found it. Since then, Eric has been to our house to fine-tune some concerns we had. He was very patient with addressing our questions. Thank you both for a job well done.

Debbie Lopez

Overall such a good service Jan 24, 2026

Overall such a good service. From start to finish they were very attentive. The salesman David recommended a great system and took his time to explain everything. Also a great experience with the guys who came to install the system, Cesar and Eric. Would definitely recommend!

Jaime Escamilla

Very happy with the service Aug 28, 2025

Very happy with the service I've received so far. Called to do a tune-up for the AC system, and Mallory was friendly and booked me for the very next day. Reynaldo did the service and was very knowledgeable, friendly, and professional. Good pricing and positive experience. Note: Following below is an update a few weeks later to my previous review, as Google doesn't seem to let me add a second review to the same company. It took an extra week for me to sit down and write this, as I wanted to give an accurate assessment of my experience with Polar Express. I decided to get a whole new system installed because on the previous initial maintenance visit, Polar Express found that I had a very old original system, and all the ducts in the attic were deteriorated to the point of not functioning. Our house was built in the 80's, and since we moved in two years ago we have found the house was poorly maintained in all aspects. After evaluating the whole system, David Castro gave us a really outstanding quote, and outlined everything that needed to be done. He was helpful, knowledgeable, and accommodating. The install was scheduled for less than a week later. I needed to call David for questions during the installation, and he was always responsive and professional. Daniel and Michael are the technicians that performed the install. In my opinion, the install must have been a nightmare for the techs. The install happened during a heatwave. Throughout the install the techs were polite, friendly, knowledgeable, and very hard-working, and I applaud their professionalism while working in extremely adverse conditions. I don't really know how they worked so diligently in the dusty attic with the extreme heat, and filthy, crumbling ducts. They did their best to give us partial air when possible during the install, as the house was very hot indoors due to the heatwave. In the end, we made a large investment into an excellent HVAC system and we are very happy and satisfied with the service and product. This company is professional, knowledgeable, customer service oriented, and fairly priced, and I really highly recommend them.

Cory -

We Highly Recommend Polar Express Feb 25, 2025

We highly recommend Polar Express for installation of a new Trane heating & A.C. and new duct system & thermostat. Anthony is thorough, very knowledgeable, and thoroughly evaluated our current system and recommended the best for our home for a most economical system. Anthony responded to all of our calls and answered all our questions as we went through our decision-making process. His team, Steven, Alex, and Robert were a very professional team that worked exceptional, together. They respected our property and were patient in answering all our questions. They communicated with Anthony throughout each day and completed the project in a timely manner. They cleaned up at the end of each workday. In our cold days & nights, we are now able to keep our home at a lower temp and find our home more comfortable than ever. We highly recommend Anthony and his team and Polar Express!

Kathleen Montaldo

We Highly Recommend Polar Express Feb 25, 2025

We highly recommend Polar Express for installation of a new Trane heating & A.C. and new duct system & thermostat. Anthony is thorough, very knowledgeable, and thoroughly evaluated our current system and recommended the best for our home for a most economical system. Anthony responded to all of our calls and answered all our questions as we went through our decision-making process. His team, Steven, Alex, and Robert were a very professional team that worked exceptional, together. They respected our property and were patient in answering all our questions. They communicated with Anthony throughout each day and completed the project in a timely manner. They cleaned up at the end of each workday. In our cold days & nights, we are now able to keep our home at a lower temp and find our home more comfortable than ever. We highly recommend Anthony and his team and Polar Express!

Kathleen Montaldo

Fantastic! Highly recommended. Feb 11, 2025

Fantastic! Highly recommended. I got a lot of quotes but chose Polar Express because of their labor warranty, knowledge of rebates, reviews, pricing package, maintenance plan, and professionalism of David and the sales team. Very dedicated to service. Justin and the install team were hard working, polite, efficient, and everything was left clean. My new unit is strong and quiet. Thank you!!

Judy Doherty